Swap

Convert Every Return into a Signed-in Shopper and Eliminate Post-Purchase Friction.

Why Status and Swap?

On average, customers return 20% of all products purchased online - often marking the end of their relationship with a brand and the beginning of costly retargeting campaigns. Through our Swap integration, every return becomes a signed-in shopper.

Supercharge Customer Retention

Returns are inevitable, so brands should focus on using the return process as an opportunity to retain more customers. By connecting Status and Swap, every return becomes a signed-in shopper – supporting retention efforts.

Eliminate Order Numbers

Combing through your inbox to find an order number prior to starting a return is frustrating. With Status and Swap integrated, customers can initiate returns directly from the customer account without their order number or zip code. For Shopify Plus brands, this drastically reduces order lookup errors and improves the post-purchase experience.

One Sign-In. Every Order.

Managing the post-purchase experience can be difficult, but the customer account can help simplify the return process make shoppers feel like VIPs. With Status and Swap connected, customers can manage all of their orders through one log-in – decreasing post-purchase friction and creating a rewarding experience.